Internship: Guest Relations - INK Hotel Amsterdam

Ready to get INKed? Are you eager to dive into the dynamic world of hospitality and learn all about Front Office operations? Do you have a positive attitude and a knack for finding creative solutions to challenges? If so, our Guest Relations Intern position is perfect for you!The scriptAs a Guest Relations Intern, you'll be at the heart of the action, working closely with our Front Office team and the Guest Relations Officer. You'll be one of the key points of contact for our guests at INK Hotel Amsterdam - MGallery, ensuring their stay is nothing short of exceptional. Your innate hospitality skills will help create unforgettable experiences, turning every guest interaction into an INKredible story. With your curiosity and accessibility, you'll surprise our guests with delightful touches that make their stay memorable. It's no wonder so many guests mention you in their reviews!Beyond crafting unique guest experiences, you'll also develop your commercial acumen. Upselling will become second nature as you learn how to enhance our guests' stays while driving revenue. Your role will include vital administrative tasks-preparing for VIP arrivals, generating daily reports, and learning how to work with Opera Cloud.In a nutshell, you'll transform everyday tasks into exciting challenges while welcoming guests with a smile, even over the phone. You'll also gain insights into the ALL loyalty program, serving as the main point of contact for our valued ALL members. Plus, you'll assist the front desk team with check-ins and check-outs as needed.The INK storyINK Hotel Amsterdam - MGallery is a luxurious lifestyle hotel steeped in history, housed in the former building of the Dutch newspaper 'De Tijd.' Here, stories were born, written, and immortalized in ink-making our hotel the ideal place ‘Where stories are yet to be written.' Our vibrant restaurant, PRESSROOM, serves as the heart of the hotel, offering guests and locals delicious dishes crafted by our talented ki