Sales Coordinator

Division: Tarheel Electric Membership Association, Inc. (TEMA)

Summary Description: As a Sales Coordinator, you will interact daily with existing customers. You will receive, process, and expedite orders and maintain effective follow-up procedures to ensure customer satisfaction. As part of our sales team, you will serve as the primary internal point of contact for our customers, delivering exceptional service and support.

Academic and Trade Qualifications: High school diploma or equivalent required. College degree preferred.

Work Experience: Minimum of one year of experience in a customer service-related position. Order entry experience preferred.

Responsibilities:

• Order Processing: Enter orders for stock items, non-stock items, and direct ship orders. Follow up, expedite, reconcile discrepancies, and maintain orders through completion to ensure satisfactory results. • Customer Service: Respond promptly to customer inquiries and provide updates regarding order status, shipping, changes, and other order-related needs. • Purchasing: Request vendor quotations as required and purchase materials according to established procedures. • Invoice Review: Verify vendor invoices for direct shipments against purchase orders for accuracy in pricing, quantities, miscellaneous charges, and other details, and forward approved invoices to Accounting for payment. • Order and Billing Review: Review the Invoice Edit Report daily for accuracy. Review customer Open Sales Reports and initiate investigations into orders when necessary. • Record Management: Maintain customer accounts and supporting documentation in an organized and accessible manner. • Department Support: Provide backup support for others in the department and assist the Director of Sales with special projects as required. Additional responsibilities may evolve to meet business needs and industry changes.

Job Knowledge: Knowledge of customer service and order entry processes preferred, with the ability to learn established purchasing, order processing, and sales procedures.

Abilities and Skills: Proficient computer skills with strong attention to detail and an emphasis on typing accuracy. Highly organized with excellent time management skills and the ability to perform effectively in a fast-paced, time-sensitive work environment. Excellent verbal and written communication skills. Must demonstrate a strong work ethic, positive attitude, and willingness to learn and be coached.

Relationships and Contacts: The position reports to the Director of Sales Administration and works closely with other members of the Sales Team. The position also interacts regularly with members of the Purchasing, Warehouse, and Accounting departments and serves as a primary internal point of contact for customers.