Technical Support Officer

• Provide technical support and assistance to users regarding application and system issues. • Troubleshoot and resolve technical problems in a timely and effective manner. • Handle user requests and technical incidents received through ticketing systems or customer service email. • Document troubleshooting processes, solutions, and incident resolutions. • Escalate complex technical issues to the appropriate IT team or other internal departments when necessary. • Bachelor's degree in Information Technology or a related field. • Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued • Familiar with Windows operating systems; knowledge of Linux is an advantage. • Strong communication and problem-solving skills. • Ability to work independently as well as in a team. • Willing to handle technical issues and provide customer service support. • Experienced & skilled in Excel / Google Sheets processing. • Disciplined and results-oriented in achieving quality & speedy execution. • Skilled in Data base query and can read the log system data.