Assistant Manager, Client Service Operations

We are seeking an organized, analytical, and detail-oriented Assistant Manager to support the Client Service organization through operational reporting, business analytics, project coordination, cross-functional communication, and office administration.

In this role, you will act as a key support partner to the Client Service Director, helping ensure operational priorities are effectively tracked, communicated, and executed while maintaining a productive and organized workplace environment.

You will play an important support role in enabling team success through business insights, process coordination, project execution, and administrative support functions that drive efficiency across the Client Service Center.

KEY RESPONSIBILITIES

Business Reporting & Analytics

• -Assist in preparing and maintaining daily, weekly, monthly, quarterly, and annual business reporting. • -Support the development of KPI scorecards, dashboards, and presentation materials. • -Analyze operational performance trends and assist in providing actionable insights and recommendations. • -Support forecasting, workforce planning analysis, and capacity tracking activities. • -Ensure accuracy and consistency of business reporting across channels and functions.

Project Management & Business Operations

• -Coordinate and track cross-functional initiatives, helping ensure timely completion of deliverables and action items. • -Maintain project plans, status updates, risk logs, and operational workstreams. • -Support the implementation of new tools, processes, and business initiatives through operational readiness planning. • -Partner with internal stakeholders to identify and support continuous improvement opportunities and operational efficiencies. • -Track progress against key business priorities and flag potential risks or delays to leadership.

Cross-Functional Coordination & Communication

• -Serve as an operational point of contact between Client Service and internal business partners including Retail, Finance, HR, Web Operations, Beauty Tech, CRM, Distribution Center, and Central teams. • -Facilitate follow-up and tracking for operational action plans. • -Maintain operational documentation, process maps, standard operating procedures, and administrative materials. • -Support audit requests, compliance activities, and operational reviews. • -Coordinate meetings, business reviews, and leadership presentation logistics.

Office Operations & Employee Experience