General Manager

Responsibilities Include:

Team Environment

· Assist to recruit, hire, onboard and develop employees

· Communicate job expectations to employees

· Hold team members accountable for their behavior and performance, addressing concerns promptly

· Support the development of team members

Operational Excellence

· Create and maintain a guest first culture in the restaurant

· Ensure all shifts are appropriately staffed to achieve guest service goals

· Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

· Ensure Brand standards, recipes and systems are executed

· Help prepare and complete action plans; implement production, productivity, quality and guest service standards

· Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability

· Control costs to help maximize profitability

· Execute all in-restaurant marketing promotions in a timely manner

· Execute new product roll-outs including team training, marketing and sampling

· Drive sales goals and track results

Competencies

· Guest Focus

· Passion for Results

· Problem Solving and Decision Making

· Interpersonal Relationships and Influence

· Building Effective Teams

· Conflict Management

· Developing Direct Reports and Others

· Business and Financial Acumen

Skills/Qualifications

· Fluent in English

· Restaurant, retail, or supervisory experience