Restaurant Server
About this role
Summary/ Objectives : To ensure each guest of the most pleasant and enjoyable dining experience by offering the best possible service.
Essential Functions :
• Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel. • Keep correct numerical sequence of all checks issued to you. • Verify the accuracy on all checks for prices, taxes, and tips. • Greet all arriving guests at your station in a pleasant manner, making them feel welcome. • Ensure that all newly seated guests receive immediate attention and that their orders are taken promptly and courteously. Be sure that your guests are not being neglected at any time. • Advise the Manager of any complaints so that they can be rectified immediately • Be sure the quality and appearance of the food you serve meets hotel's standards. • Advise the Manager of any unsatisfactory food or beverage items so that he or she can replace. • Keep your station clean and set up with the required supplies at all times. • Work with the other service personnel to see that the side work and other job related duties are completed. • Check the cleaning frequency chart and do the required cleaning each day. • Make sure that tables are cleaned properly and set up according to established hotel standards. • Be sure that established service procedures are followed at all times. Upon presentation of the guest check, thank the guest, and ask him or her to come back again. • Able to use computer to ring orders on a check. Able to accept different types of payment and make change. • Regular and predictable attendance is an essential function of the position.
Minimum Requirements:
No prior experience required. Prior hospitality experience preferred. Ability to obtain any government required licenses or certificate. For example: New Mexico alcohol server certificate.