Shift Leader DEMO
About this role
DEMO PURPOSES ONLY
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). • Ensure that all employees present a neat clean appearance and wear company uniform. • Personally demonstrate the Customer needs are the highest priority. • Ensure food safety, quality and accuracy of orders. • Resolve customer complaints quickly while maintaining positive customer relations. • Greets customers with a smile, is polite and pleasant when speaking with customers. • Works with urgency. • Works with management and fellow employees. • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand. • Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. • Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
• Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People
• Provide regular feedback to the RGM on the performance of Team Members. • Provide ongoing constructive and complimentary feedback to Team Members. • Actively participates in the training of Team Members. • Handle conflicts constructively and works with RGM to achieve resolution
Act Like an Owner
• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. • Oversee proper product preparation, rotation, portioning, cooking and holding times. • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times. • Perform other duties as required by manager.
Job Requirements and Essential Functions: