Server
About this role
Summary: Takes orders and serves food and drinks to Guests in bar area and/or dining area.
Essential Duties and Responsibilities
• Serve multiple tables of Guests simultaneously as determined by management • Record Guest orders and enter them in the Point-of-Sale system in a timely manner. • Refill drinks and deliver food as soon as necessary or available via tray service. • Perform money transactions, return accurate change, and close checks in Point-of-Sale system. • Provide great Guest experience through menu presentation and suggestive selling. • Check Guests identification and serve alcoholic drinks adhering to state and local regulations. • Work in team environment and communicate with Team Members and Guests. • Perform opening and closing side duties as assigned (e.g., ice buckets, roll silverware, set up soda machines, etc.) • Other functions assigned by management (e.g., prep desserts and salads, restock, check restrooms, empty bus tubs, refill ice, assist other FOH & BOH Team Members, etc.).
Education & Experience:
• No prior education or experience required. • Must be 18 years of age to serve alcohol or as state regulations dictate.
Performance Standards:
• Meets all company service standards • Demonstrates salesmanship with guests • Maintains an upbeat, guest-first, positive attitude. • Strives to provide a professional image and demeanor • Team work (running food, bussing tables, refilling drinks, etc.) • Completes all ongoing certifications/validations (LTO, new menu, etc.) • Maintains a clean section • Adhere to the Old Chicago's Appearance Standards.
Working Conditions:
• 100% Walk and stand. • 50% Carry service tray weighing up to 40 lbs from kitchen to bar or dining area. • 50% Operate Point-of-Sale system and make correct change. • 25% Reach, bend, stoop, wipe, and lift up to 30 pounds. • Navigating steps if applicable to the location.
Training Requirements:
Successful completion of hourly position validations, including company-required training (safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.