Automotive Service Manager

We are looking for a hard-charging leader to guide our service team. In this role, you will be responsible for delivering impeccable service to our customers while guiding the service team to top levels of performance.

Service Manager Responsibilities

• Hire and supervise service department personnel, as well as monitor their performance in servicing customers. • Ability to retain and Train Techs • Will create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. • Assist customers in servicing, repairing and explaining each service needed. • Understanding customers' requirements and concerns; matching requirements and concerns to various service options • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle. • Staying updated on new products, features, accessories and attending product training as required • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately.

Service Manager Qualifications

• 3-5 years prior auto management experience • Domestic Experience • Strong mechanical aptitude • Previous experience in an automotive service department • Must have a sense of urgency. • Strong focus on providing excellent customer service. • High school diploma or higher education • Clean driving record & valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.