Team Lead

Whataburger of Mesquite, Inc. – Team Leader

The Team Leader is responsible for ensuring each customer’s experience meets or exceeds expectations. Supervises the performance of entrusted Team Members and leads them to perform all tasks according to stands. Undertakes the duties and tasks assigned to the Team Members as and when required to ensure that a high level of customer service is maintained. The Team Leader serves to assist Whataburger in satisfying its primary goal, customer Satisfaction.

To continue the path for career success at Whataburger, the Team Leader will participate in a skills development program and will be required to achieve certification in specific stations associated with the position.

BENEFITS

• Competitive WEEKLY Pay • Referral Bonus Program • Schedule Flexibility • Development and Career Growth Opportunities • Tuition Reimbursement Program • Discounted Meals • Service Awards • Scholarship Program • Whataburger Family Foundation (Hardship Grant Assistance) • Chaplain Service • Paid Vacations

RESPONSIBILITIES

Leadership and Communication

• Protects and promotes the Whataburger Brand at all times. • Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled. • Attends all meetings and training sessions as required by management. • Communicates problems outside a Team Leader’s span of control to the Manager on duty as soon as possible. • Strives to continually enhance personal leadership style and improve personal performance.

People

• Demonstrate Whataburger’s Family Value Proposition, “Pride, Care, and Love.” • Continues to learn and improve job skills as directed through performance appraisals. • Enforces company standards consistently demonstrating fairness in all situations through the Team Member Guidelines. • Maintains professional relationships with other Whataburger Family Members. • Uses on-the-spot training to improve performance by providing positive feedback and encouraging Family Members to ask questions. • Informs the Manger of critical training opportunities with individual Team Members. • Evaluates the performance of Team Members, and identifies training opportunities prior to issuing assignments for upcoming shifts. • Assists, supervises, and conducts Team Members training as always directed and reinforces company policy. • Corrects the cause for employee performance opportunities by examining/identifying the facts before prescribing a course of action. • Provides positive critical performance feedback in a sportive manner. • Stands out as a role model for others through daily interactions and leadership example, acts as a resource for other Team Members.