Information Systems Analyst I

Nestled in the heart of North Texas, Cedar Hill is a community defined by distinctive character, natural beauty, and a commitment to excellence. We take pride in our clean and sustainable environment, where the health and well-being of our residents and visitors are top priorities. From maintaining vibrant neighborhoods to protecting our natural resources, Cedar Hill is dedicated to being a place where people live, work, and play in a safe, welcoming, and well-managed environment. We foster an engaged, active community and encourage collaboration in everything we do.

What sets the City of Cedar Hill apart is our culture. We live and work by five core values that define who we are: High Standards, Teamwork, Premier Customer Service, Family-Oriented, and Fun. These values shape every decision we make and guide how we serve our residents as we continue to grow as the Natural Heart of the Metroplex.

The City of Cedar Hill is seeking a dedicated Information Systems Analyst I to support the technology systems within the City, playing a key role in maintaining business applications, supporting end users, improving technology processes, and ensuring City staff have access to the tools and resources needed to effectively serve the community.

The Systems Analyst I supports the City's technology systems, applications, and end-user services to ensure reliable, secure, and effective technology operations across all departments. This position administers user access and security permissions, supports enterprise and departmental applications, assists with technology projects, system implementations, manages technology assets, and provides advanced technical support to City staff. Responsibilities include supporting on-premises and cloud-based services, maintaining application access and integrations, assisting with business process improvements, coordinating software and hardware lifecycle activities, and participating in technology assessment and implementation efforts. The Systems Analyst works closely with City departments, vendors, and IT staff to troubleshoot issues, recommend solutions, and ensure technology resources meet operational needs. The position also maintains technology inventory records, develops and updates technical documentation, assists with the onboarding of new applications and services, and provides customer-focused support to City employees while helping advance the City's technology and service delivery objectives. This position does not provide direction to other employees.

• Provide premier customer support and technical assistance for City employees, serving as the primary escalation point for Help Desk personnel. Diagnose, troubleshoot, and resolve hardware, software, application, and end-user technology issues while maintaining a high standard of customer service. • Administer and maintain user access and security permissions across City technology systems, including file shares, cloud services, Microsoft 365 resources, departmental applications, and other enterprise platforms. Ensure access rights are assigned, modified, and removed in accordance with City policies and operational requirements. • Support and maintain City technology infrastructure and systems, troubleshooting moderate systems issues and minor network-related problems. Analyze technical issues, implement solutions when appropriate, and escalate complex matters to senior IT staff as necessary. • Support departmental application onboarding, implementation, and enhancement projects, including requirements gathering, testing, configuration, documentation, and user training. Assist with the analysis, design, and deployment of system modifications and process improvements. • Educates and assists employees in the proper use of hardware, software, and mobile technologies. Maintains documentation, procedures, and knowledge base articles to improve service delivery and user self-service capabilities. • Manage the City's technology asset management program, maintaining accurate inventories of hardware, software, and assigned equipment. Track asset lifecycle status, service history, replacements, disposals, and user assignments for desktops, laptops, mobile devices, monitors, printers, scanners, and related technology resources. • Coordinate Microsoft 365 and SharePoint administration activities, including site access management, permissions administration, user support, and integration initiatives. Maintain appropriate documentation and perform changes in coordination with senior systems and security personnel. • Conduct workflow and business process analysis to identify opportunities for automation, integration, process improvement, and effective utilization of technology resources. Collaborate with departments to develop practical solutions that support organizational goals and operational needs. • Supports cybersecurity and IT operational standards by following established security, inventory, and technology management procedures. • Maintain regular and reliable attendance and provide after-hours support as required. Respond to technology emergencies, participate in on-call rotations, and perform evening or weekend work during system outages, upgrades, implementations, or other critical events. • Perform other related duties as assigned in support of departmental and organizational objectives. • Bachelor’s degree in computer science, communications, or equivalent required. • Two years of related experience. Local government experience preferred. • Continuing education related to computer science, resulting in certification(s) required. Certifications eligible for consideration include Microsoft Certification (MCP+I, MCP+SB, MCSE, MCSE+I, MCSA, MCSD, or MCDBA), Cisco Certified Network Associate, or equivalent. • Valid Texas Class C driver’s license required, with driving record meeting City standards. • Must be eligible for and maintain Criminal Justice Information Systems (CJIS) clearance.