Revenue Assurance Senior Business Analyst

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Job Summary:

The Revenue Assurance Senior Business Analyst partners with business and technical teams across Retail Operations to analyze complex processes and data, define business requirements, identify revenue leakage and control gaps, and recommend sustainable solutions. This role supports revenue assurance reporting, governance, and continuous improvement by translating findings into actionable insights, facilitating cross-functional alignment, and monitoring results.

Essential Duties/Responsibilities:

• Analyze end-to-end business processes, data flows, controls, and system interactions to identify revenue leakage, operational risks, and improvement opportunities. • Elicit, document, validate, and manage business, functional, reporting, and control requirements with stakeholders. • Translate business needs into process maps, data requirements, user stories, acceptance criteria, and recommendations for business and technical teams. • Perform data analysis, reconciliation, trend analysis, and root-cause analysis to quantify issues and support fact-based decisions. • Develop and maintain dashboards, scorecards, KPI definitions, and recurring reporting that provide visibility into revenue assurance performance. • Facilitate discovery sessions, process reviews, requirements workshops, and solution discussions with cross-functional stakeholders. • Support the design, documentation, and assessment of business controls, including process ownership, evidence requirements, and escalation paths. • Partner with process owners and project teams to evaluate solution options, assess impacts, prioritize enhancements, and support implementation. • Develop test scenarios, support user acceptance testing, validate results, and track defects or actions through resolution. • Monitor implemented improvements and controls to confirm expected outcomes, identify emerging issues, and recommend further action. • Prepare clear analyses, presentations, and executive-ready summaries that communicate findings, risks, recommendations, decisions, and next steps.