Patient Services Representative - Almara Women's Health | OGI, Edina

The Patient Services Representative is responsible for patient registration and check in as well as patient phone calls.

This is a full-time role, Monday - Friday 8:30 AM - 5:00 PM out of our Edina location and every 11th Saturday out of our Maple Grove location.

Almara Women's Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Patient Services Representative Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID • Verify and document insurance information as defined by current business practices • Accurate and timely scheduling of new and existing patients in the current practice management system • Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments • Chart preparation and management • Answer patient calls, schedule appointments and direct calls as appropriate • Maintain a working knowledge of health care plan requirements and health plan networks • Maintain timely communication with patients, families, and staff • Any and all other duties as assigned

Patient Services Representative Education and Experience Requirements:

• High School diploma/GED or equivalent • Customer Service experience required • Medical terminology knowledge preferred

Patient Services Representative Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience. • A $750 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. • We offer a comprehensive benefits package - to learn more click here . • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day). • Frequent use of hands and fingers for typing, writing, and handling documents. • Occasional standing, walking, bending, or reaching within the office environment. • Ability to lift and carry office supplies or files weighing up to 20 pounds. • Visual acuity to read electronic and paper documents. • Auditory ability to participate in phone or video calls clearly. • Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).