Team Leader

Job Description & Responsibilities

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

• People Development • Ensure teams are upholding our high standards, leading by example and educating each member of the team • Identify and work with high potential baristas that can be developed into our next great leaders • Operational Standards • Ensure all existing and new operational standards are being executed as prescribed • Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held • Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time • Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal • Ensure stores are kept immaculately clean, organized, and well merchandised at all times • Service Standards • Work side by side with teams to lead by example in 5-star service • Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed • Proactively manage customer concerns/issues and coach teams on how to do the same • Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business • Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews • Facilities & Maintenance • Proactively clean, service, and maintain all equipment and fixtures in your stores • Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished • Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business • HR Management • Ensure you and your team are compliant with employee labor laws • Ensure changes to labor laws are thoroughly communicated with your teams • Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team • Financial Performance • Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS • Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store • Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits • Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets • Ensure monthly inventory counts are completed and submitted accurately