Senior Teller
About this role
Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.
The hiring range for this opportunity is $19.63 to $23.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
POSITION SUMMARY
The Senior Teller serves branches in a broad-based, overall "utility" type role. Participates in, as well as directs, customer service activities under the direction of the Assistant Branch Manager. Acts as lead teller, responsible for teller line activities and activities which support identifying financial solutions for customers.
MAJOR RESPONSIBILITIES
• Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager. • Meets referral goals as assigned. • Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members. • Ensures that cash and security procedures are followed accounting for assigned cash. • Provides prompt, efficient and friendly service to Bank's customers. • Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank's other related products and services. • Makes out-bound calls to new and existing customers to maintain contact and satisfy servicing needs.
OTHER RESPONSIBILITIES
• Assists other branch staff members when necessary. • Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses. • Assists in processing ATM (including balancing machine) and Night Drop. • As assigned approves daily reports. • As assigned may sign various management reports. • May have and be assigned over-draft authority. • Maintains a current understanding of Bank procedures and policies. • Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties. • Performs other work-related duties as assigned.
EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED
• High school diploma or GED required. • Previous experience in a teller role required. • Ability to lead and direct others. • Knowledge of all phases of branch operations preferred. • Knowledge of all Bank's products and services. • Excellent verbal and written communication skills. • Ability to utilize personal computers and Windows based programs.