To Go (45293)

Summary of To Go Position:

The To Go position will provide friendly, attentive service to guests placing takeout orders. This role ensures that orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless experience for every guest.

Licensing Requirements:

• Valid Food Handlers Certification • Valid Alcohol Service Certification

Duties & Responsibilities:

• Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service • Inform guests of specials and menu changes • Answer phone calls following hospitality standards • Make guest focused recommendations you genuinely feel your guests will enjoy • Answer questions about our food, beverages and other restaurant functions and services • Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service • Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar • Package/deliver food and beverages from kitchen and bar to guests in a timely matter • Ensure that to go orders are packaged according to standards including all condiments and utensils • Assist guests by delivering orders to their vehicle when needed • Perform side work at the start and end of each shift as required by service station assignment. • Maintain clean service areas • Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. • Prepare final bill, accept payment, process credit card charges or make change (if applicable) • Thank guests for their visit and invite them to return • Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director • Must be a team player and be able to work in fast paced environment

Knowledge, Skills, & Abilities:

• Strong customer service and hospitality skills • Ability to accurately take and prepare to go orders • Knowledge of menu items, ingredients, and packaging standards • Attention to detail and commitment to food quality and presentation • Ability to multitask and work efficiently in a fast paced environment • Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system.

Qualifications Qualifications:

• Must be 18 years of age or older • Minimum one year experience as a server or host/hostess • Must possess strong customer service and interpersonal skills • Basic knowledge of dining room operations and service procedures • Must be authorized to work in the U.S.