Assistant Manager (M/F) - Octobre Editions

More than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane.

My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us!

We are looking for the talents of an Assistant Manager (M/F) to join our retail teams for the opening of our first Octobre Editions store. This position is based in Marylebone, London.

Reporting to the Store Director, your main responsibilities will be:

Ensure a unique customer experience within your boutique:

• Customer Experience strategy ; • Animate the customer journey by relying on a team of ambassadors ; • Optimize the quality of the service at each stage of the customer journey ; • Convey information and promote personalization services to advisors and customers ; • Embody brand values and ensure omnichannel at all times ; • Customer knowledge ; • Manage customer satisfaction using various tools, implementing dedicated action plans ; • Develop customer loyalty and along with creating new relationships ; • Explore the customer database (clienteling and management of dissatisfaction) ; • Recruit, retain and follow up of all team members.

Managing and developing your team:

• Manage your team by motivating them and creating a positive and harmonious work environment ; • Foster cooperation within the team and between team leaders ; • Integrate new employees ; • Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews ; • Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers ; • Demonstrate managerial courage to support its employees ; • Disseminate and circulate information ; • Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement.

Guarantee the brand image: