Customer Care Specialist
About this role
We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.
• Support inbound telephonic phone calls from members • Provide over the phone support • Specialize in first call resolution performance • Effectively manage and respond to inquiries as they are sent to you by customers • Submit requests to the proper departments to prevent recurring issues • Ensure rapid response and resolution of escalated inquiries • Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience • Identify problems or gaps within current processes and help devise creative solutions to them • Track, analyze and report on improvements to current processes • Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: • Understanding your audience and its needs • Anticipating and preparing for the next questions your audience will ask • Properly positioning the information you are sharing • Understanding the impact of the information you are sharing • Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed • Educate customers on the program as well as navigation of the website • Capture submitted events • Other duties as assigned
Pay $16.50/hour
• Effective communication skills • Strong organization skills • Ability to manage multiple priorities • Customer focused and responsive • High School Diploma
Preferred
• Bachelors degree • 1-2 years of customer service experience • Health or wellness background • Medical, Dental & Vision plans • 401(k) with company match • Company paid Life Insurance (Basic, Voluntary & AD&D) • Company paid Short Term & Long Term Disability • Paid Time Off (Vacation, Sick & Public Holidays) • 100% Paid Family Leave (Maternity/Paternity) • Wellness Resources