Process Design Assistant (Latin America)

Ideal Start Date: Immediately Location: Remote Hours of Work: 40-45 hours/week Status: Full-time position

Compensation: $14-$18/hr

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Who We Are

ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.

MISSION OF THE ROLE

Keeping it simple, the person for this position MUST have BOTH of the following:

• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems) • AND the ability to communicate clearly and confidently in English with clients

If you have both of these, we would love to hear from you. More details are provided below.

This role is: Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.

This role is not: A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.

Key responsibilities

Design and implementation (75%)

• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs. • Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems.

Process optimization (10%)

• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation. • Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows.