IT Support Technician
About this role
Starting Salary: $51,680
Schedule: 6:30 AM to 3:00 PM
DESCRIPTION/JOB SUMMARY
Provide help desk and remote technical support to employees and on-site support for the Las Vegas facility by troubleshooting technology issues, escalating complex problems, and assisting with IT projects and infrastructure support
RESPONSIBILITIES/DUTIES
•Provide first-line help desk and technical support for Microsoft 365 applications, desktops, network connectivity, internet applications, telephone systems, and related technology
•Document, track, and manage incidents and service requests in the IT ticketing system through resolution or escalation
•Provide on-site IT support for the Las Vegas facility, working with facility personnel and IT teams to resolve issues, fulfill service requests, deploy equipment, and communicate service impacts
•Troubleshoot and resolve PC, network, and basic Windows Server issues, promptly escalating complex or critical issues to the appropriate support team or management
•Configure, test, deploy, maintain, and upgrade computers, operating systems, applications, peripherals, and related hardware and software
•Troubleshoot and repair PCs, printers, handheld scanners, and other end-user equipment, replacing components or coordinating service as needed
•Monitor production, system, and network alerts, coordinate support resources, and communicate issues that affect business operations
•Assist system and network administrators with server, network, infrastructure, and related technology projects
•Support IT projects and collaborate with users, project teams, and departments to meet business and service requirements
•Provide after-hours support for production or business-critical issues as required
•Maintain current technical knowledge through training and other professional development opportunities
•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
•Complete the Annual CTPAT Security Training