Head of Claims - Europe

About Stoïk

Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit.

The role

As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement.

• Reports to: the VP Insurance, directly • Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk • Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels • Current team: 3 claims handlers across 3 countries

Responsibilities

Lead the team

• Manage and develop a team of cyber claims handlers across our European markets. • Oversee the team's claims through every stage of adjustment, setting standards for quality, speed and consistency. • Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow.

Handle complex claims

• Handle a personal portfolio of the largest and most complex cyber claims, across all segments. • Analyse policy wordings and take coverage positions on complex or disputed claims. • Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers. • Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings. • Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost. • Calculate and validate quantum, including business interruption, incident response costs and third-party liability. • Set and review reserves, and approve payments within your authority.

Work across Stoïk

• Work closely with our in-house CERT on incident response and on lessons learned from claims. • Share claims trends and wording issues with underwriting and product teams to improve our risk selection and policies. • Report, update and present on claims developments, large losses and portfolio trends to internal and external stakeholders, including senior management, reinsurers and brokers. • Take part in audits and support broker relationships. • Present at internal meetings and external events, and support underwriters in broker and client meetings.