Field Service Specialist

Description

About the Company:

Moove NA is a pioneer and national leader in lubricant distribution, delivering high-performance solutions across industrial, commercial, and passenger vehicle markets. With a comprehensive portfolio that includes premium brands like ExxonMobil and proprietary lines such as Medallion-Plus, DynaPlex21C, and Eco-Ultra, Moove NA is committed to quality, reliability, and innovation.

As a proud subsidiary of the Cosan/Moove Group, Moove NA is at the forefront of transforming the lubrication delivery industry. Backed by a global network of over 55,000 employees, we support businesses driving energy transition, streamline operations through integrated logistics, and pioneer new opportunities in sustainable innovation. Together, we move industries forward—toward a smarter, cleaner, and more sustainable future.

Our corporate culture is derived from our Moove Attitudes:

We're in This Together; Open Mind; Real Talk; Always Safe; Think Big, Act Simply

SUMMARY

Field Service Specialist (FSS) is a multifunctional role designed to increase service and sales to enhance customer relationships for the designated sales region.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Manage relationships and support the needs of customers to increase penetration and retention; Gain comprehensive understanding of customer’s business. • Become an advocate for the customer while balancing needs of the company. • Understands and supports company sales policies, procedures and sales culture to provide effective customer service. • Manage all inventory at customer sites by following the VMI (Vender Management Inventory) process. • Create orders as needed and submit to customer care. • Inspect required equipment and submit service orders requests as needed. • Travel to high-priority existing and prospective locations as needed. • Engage customers and build relationships to ensure account retention. • Leverage tools and services to retain customers. • Participates in establishing, maintaining and achieving goals and objectives. • Follow sales processes and marketing strategies developed by company. • Submits appropriate paperwork to sales team and sales manager. • Provide sales support for sales team as required. • Share customer and on-site knowledge with TSMs and Sales Manager. • Addresses inquires for accounts related to product information, service information and delivery or other issues or refer as appropriate. • Responsible to meet technical services goals for assigned accounts. • Performs service tasks as assigned. • Look for opportunities to sell value added service solutions to the customers