Senior Onboarding Consultant – Carbon & GHG Management (f/m/d)
About this role
Department: Delivery – Solution Excellence Employment Type: Permanent Location: Munich, Mannheim or Madrid Workplace type: Hybrid (3 days per week in office)
A carbon onboarding succeeds or fails on decisions taken in the first three weeks: system boundaries, which Scope 3 categories are in, where primary data is worth collecting and where a factor will do. This role takes our large and complex Carbon customers live with those decisions made well.
You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.
What you will own • Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts. • Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver. • Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently. • Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix. • Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert. • Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented. Roughly how the role splits: 70 % your own customer onboardings · 15 % coaching and review · 10 % standardisation · 5 % collaboration with the Solution Expert.
What you bring • Several years of project experience in SaaS implementation or consulting in carbon accounting or sustainability reporting — with full responsibility for the customer, not just a workstream. • Practical GHG accounting knowledge: GHG Protocol, Scope 1–3, emission factor selection, and the difference between a defensible footprint and a fast one. • Familiarity with the reporting context — CSRD / ESRS E1, and ideally CBAM or product carbon footprints. • Solid understanding of data models, interfaces and configuration — no coding required. Experience integrating ERP, energy or logistics data is a strong plus. • The instinct to standardise. You notice when you are doing the same thing for the third time and turn it into a package. • Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep. • Languages: fluent English. German or Spanish is a plus • Some travel — below 10 %; onboardings run largely remote.