Customer Support Consultant
About this role
Permanent full-time | Hybrid – 2 days/week in our Melbourne CBD office.
Love solving problems, helping people and figuring out how things work? We might have just the role for you.
We're looking for a curious, tech-savvy and people-focused Customer Support Consultant who enjoys tackling tricky challenges, making technology easier for others and delivering a great customer experience.
Who is HammerTech?
At HammerTech , we're on a mission to make construction sites safer, smarter and more efficient.
Founded in 2013, we've grown into a global technology company and one of the construction industry's most trusted safety intelligence platforms. Today, our software is used on over 20,000 construction projects by more than 500 leading contractors , including DPR Construction, Digital Realty, CRB and Shawmut Design and Construction.
Built specifically for the construction industry, our platform helps businesses simplify complex processes, improve efficiency and, most importantly, keep workers safe.
Behind our technology is a team of passionate, collaborative people who are always looking for better ways to do things. Together, we're building safer, smarter, better.
The Opportunity
As a Customer Support Consultant, you'll be one of the go-to people our customers rely on when they need a hand.
But this isn't just about answering questions or closing tickets. You'll become an expert in our platform, troubleshoot technical challenges and work closely with our Product and Development teams to find solutions and improve the customer experience.
No two days will be quite the same, and there's always something new to learn!
What You'll Be Doing
• Be a problem-solver: Help customers troubleshoot issues and find solutions through phone and email support. • Become a product expert: Develop a deep understanding of HammerTech's platform and guide customers on how to use it effectively. • Get to the bottom of things: Investigate technical issues, identify root causes and work through solutions. • Collaborate across teams: Work closely with our Development, Product and Customer Success teams to resolve issues and share customer feedback. • Make things better: Identify opportunities to improve processes, customer resources and the overall support experience. • Help customers succeed: Assist with system configurations, provide guidance and deliver basic product training when needed.