Community Manager – Multifamily

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

The Community Manager is responsible for the overall performance and day-to-day operations of multiple assigned multifamily communities located in the Sumner, Washington area, with properties in close proximity to one another. Responsibilities include property operations, financial performance, resident satisfaction, compliance, and onsite team leadership. This role serves as the primary point of accountability for ensuring each assigned community meets company standards, regulatory requirements, and established performance goals while providing consistent leadership and exceptional service across all assigned properties.

Essential Functions: (Include but are not limited to):

Property Operations

• Oversee all aspects of leasing, maintenance, compliance, resident relations, and day-to-day property operations. • Establish, maintain, and enforce company standards for property cleanliness, curb appeal, common areas, and overall community appearance. • Conduct weekly property inspections to identify operational, maintenance, safety, cleanliness, and curb appeal concerns and ensure timely follow-up and resolution. • Ensure the timely delivery of rent-ready (RTR) units by coordinating with onsite teams across assigned communities, driving established timelines, and holding team members accountable for completion. • Oversee the move-in and move-out process to ensure units, documentation, inspections, and resident communications are completed accurately and timely. • Conduct routine resident and leasing file audits to ensure accuracy, completeness, and compliance with company policies, Fair Housing requirements, and applicable regulations. • Ensure required weekly and monthly property reports are completed accurately and submitted within established deadlines. • Develop, implement, and enforce operational procedures to ensure efficiency, consistency, and compliance.

Resident Relations

• Serve as the primary point of escalation for resident concerns, ensuring timely, professional, and consistent resolution. • Build and maintain strong resident relationships to support satisfaction and retention. • Implement and oversee initiatives that promote community engagement and adherence to property standards.

Financial Management