Workplace Experience Lead - Assistant Vice President

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.

Job Title: Assistant Vice President / Workplace Experience Lead

Job Description:

Blackstone is seeking an experienced client services professional responsible for managing and coordinating operational teams in Tokyo. This function serves as the initial point of contact for employee and client inquiries, issues, troubleshooting, complements and feedback related to the services within the office, with the goal of efficient and positive resolution, The candidate is responsible for delivering exceptional workplace experience through engagement, proactive communication and high touch service.

This role will also act as Blackstone’s designated Fire Safety and Disaster Prevention Manager, as required by local regulation, and will be responsible for completing the required training at the Tokyo Fire Station/ Fire Department and maintaining the office’s fire safety and disaster prevention readiness.

Responsibilities:

• Lead all Workplace Experience operations for the Tokyo office, including reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management, ensuring delivery of a seamless, high-quality workplace experience aligned with Blackstone standards. • Oversee the planning, coordination, scheduling, and execution of meetings, events, and visitor services, including room bookings, catering logistics, vendor coordination, room setup, and on-site support, while serving as the local subject matter expert for workplace technology platforms such as EMS, Cvent, and Envoy. • Manage day-to-day office operations through regular walkthroughs, inventory management, quality control, and oversight of maintenance, repairs, cleanliness, and food and beverage areas to ensure operational excellence and compliance with health, safety, and regulatory requirements. • Build, document, and continuously improve standard operating procedures, service standards, and workplace processes across all Workplace Experience functions, leveraging reporting, activity tracking, SLAs, KPIs, and data analysis to identify service enhancements, operational efficiencies, and cost optimization opportunities. • Develop and maintain strong relationships with internal stakeholders, clients, vendors, building management, and service providers, including vendor onboarding, performance management, contract compliance, invoice processing, and ongoing partnership management to ensure consistent service delivery within budget. • Partner with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement teams to support workplace projects, office moves, space reconfigurations, workplace technology initiatives, and overall operational continuity across the Tokyo office. • Manage Workplace Experience budgets, including expense tracking, financial reporting, annual planning support, and identification of cost-saving opportunities while maintaining service quality and operational effectiveness.