Operations Manager
About this role
About Us
Born in 1993, Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.
At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need-with the compassion they deserve.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Job Summary
The Operations Manager supports the Director of Operations by coordinating provider scheduling, workforce administration, compliance activities, onboarding/offboarding processes, and operational initiatives across the market. This position serves as a key liaison among providers, district managers, office teams, and corporate departments to ensure efficient daily operations and seamless communication. The role requires exceptional organizational skills, attention to detail, project coordination abilities, and a proactive approach to problem-solving.
Job Duties
Provider Scheduling & Workforce Coordination
• Coordinate and maintain monthly provider schedules across all assigned locations. • Manage provider PTO tracking, including planned and unplanned absences, sick time, call-offs, and schedule adjustments. • Coordinate provider coverage plans and communicate schedule changes with office teams, front desk staff, procedural teams, DME/IME departments, and other stakeholders. • Maintain provider time-off records within UKG and assist with schedule conflict resolution. • Monitor provider staffing coverage and escalate operational concerns as needed.