Optical Technician

Description

Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders.

Essential Functions

Offer exceptional customer service by proactively communicating in a timely manner; calls patients or vendors to communicate delays/issues with lens orders

Order lenses and frames from appropriate lab or vendor based on vision plan

Perform shipping functions including efficiently working with time-sensitive shipments and maintaining records

Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary

Routinely check products on order for delays or back orders and communicates and resolves order issues

Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed

Assist with ordering lab supplies, working with vendors for all consumables; troubleshoots issues/problems, and creating lenses for glasses

Assist in efficiently moving work through the department

Maintain company safety standards

Maintain a clean workstation

Assist and cooperate with other departments

Ensure understanding and adherence to quality management and safety requirements, systems, and procedures

Other duties as assigned

Requirements

Job Specifications

Typically has the following skills or abilities:

Experience working in a fast-paced environment

One to two years of relative experience

Ability to meet department standards for productivity and quality

Ability to communicate at a level necessary to accomplish the above tasks

Good manual dexterity and hand/eye coordination