knowledge content specialist
About this role
On behalf of our client, a globally recognized and highly innovative medical company that is continuously expanding its advanced Capability Center in Poland, we are looking for an experienced contect writer / technical writer.
This is a offer for a 3 months project.
What will your tasks involve? • Responsibility for converting business knowledge into ServiceNow articles, ensuring timely publication, content quality without relying on business contributors to author content themselves
• Create and publish knowledge articles • Propose content and solutions for feedback received through Tetsu • Engage with SMEs to validate content and close knowledge gaps • Transfer SharePoint content across GBS to SNOW KB and retire SharePoint pages
What we expect from you? • Fluent business writing and content development skills
• Knowledge management, process documentation, or ServiceNow experience • Proactive problem-solving mindset • Ability to translate complex business processes into clear, user-friendly knowledge content • Experience collaborating with Subject Matter Experts (SMEs) and process owners to validate and improve content • Experience optimizing knowledge content for AI chatbots and virtual assistants - nice to have
What you can expect from us? • contract of employement or b2b contract via Randstad, for 3 months
• remote work opportunities
Employment agency entry number 47
this job offer is intended for people over 18 years of age