Product Manager-I

Location: Bangalore,None,None

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role Messaging is where marketing actually meets the customer - the push that gets opened, the WhatsApp that gets replied to, the SMS that drives the click. You'll own a slice of the Campaigns product - the engine behind messaging across Push, Email, SMS, WhatsApp, RCS, and In-App channels - and be judged on whether customers actually adopt what you ship, not on how well you followed the spec someone else wrote. You're a few years into your PM career, not new to it. You've shipped things end-to-end, learned what "done" actually means in practice, and know the difference between a feature customers use every day and a feature that only exists in a release note. You'll report into the Campaigns product team, work shoulder-to-shoulder with engineering and design, and spend a meaningful chunk of your week talking to customers, reading support threads, and digging through usage data - because that's where the real opportunities live, not in a brainstorm. Roles & Responsibilities

• Customer Research, Relentlessly- Run structured VoC/VoP analysis - customer calls, support ticket audits, CSM conversations, in-app feedback - to build a constantly-updated picture of where Campaigns is winning and where it's losing deals or trust. Turn scattered anecdotes into a ranked list of real problems. • Opportunity Mining- Don't wait for a PRD to land in your inbox. Mine support channels, churn signals, and feature requests to surface the 2-3 gaps that matter most this quarter - and defend why those and not the other twenty. • Execution, End to End- From decision-anchored PRD to shipped feature - write the spec, resolve edge cases, sit in every standup that matters, unblock engineering, and make trade-off calls when scope and timeline collide. Ideas are cheap; shipped is the job. • Adoption Is the Metric- Shipping isn't done at code-complete. Partner with CS, Sales, and Marketing to drive activation - enablement decks, in-app nudges, customer outreach - and own the adoption number, not just the release note. • Voice of the Customer, Internally- Be the translator between "what customers are saying" and "what we build next." Feed structured research back into prioritization debates and hold the team accountable to solving the problem, not just the ticket. What we're looking for • 3+ years of product management experience in a B2B SaaS environment. • Evidence you've owned something end-to-end - from problem discovery to shipped, adopted feature - not just been on the team that did. • Sharp customer instincts, and the willingness to keep earning them by talking to actual users every single week. • A clear thinker and clearer writer; you can turn a messy problem into a one-pager that gets a decision made. Bonus points • Experience in Martech / Customer Engagement / Marketing Automation. • Familiarity with messaging channels (SMS, WhatsApp, RCS, Push) as a builder or a heavy operator. • Comfort with API-driven or platform products, and the ambiguity that comes with them.