Global Billing Specialist

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Job Title: Global Billing Specialist

Location: Kuala Lumpur Working Model: Hybrid

As a Global Billing Specialist, you will play a vital role in ensuring a seamless customer billing experience across our UK and EMEA regions. You'll be responsible for the accurate and timely creation of invoices and credit notes, helping to drive strong cash collection performance while ensuring compliance with financial and statutory requirements. Working closely with teams across Sales, Operations, Finance, Customer Service, and Credit & Collections, you'll resolve billing queries, reduce disputes, and contribute to continuous improvement initiatives.

If you have a keen eye for detail, strong billing expertise, and enjoy building effective stakeholder relationships, this is an excellent opportunity to make a real impact within a dynamic and supportive environment!

Responsibilities:

• Create and issue accurate customer, intercompany and credit note transactions in line with SLAs, billing calendars, compliance requirements and contractual terms. • Validate billing inputs including contracts, pricing, purchase orders, tax treatment, service evidence and customer billing instructions before invoicing. • Manage customer billing portals and e-invoicing processes, resolving submission failures, rejections and billing queries within agreed service levels. • Investigate and resolve billing disputes, working closely with Sales, Operations, Credit Control, Master Data and other stakeholders to prevent recurring issues. • Maintain accurate billing records, approvals, supporting documentation and audit trails to ensure compliance with internal controls and statutory requirements. • Support month-end and year-end activities, including billing cut-offs, backlog management, accrual support and revenue/AR substantiation. • Monitor and manage billing workloads, prioritising high-value and cash-critical items while escalating risks, blockers and compliance concerns as appropriate. • Contribute to continuous improvement initiatives by identifying process inefficiencies, supporting system enhancements and sharing best practices across the wider Order-to-Cash team.

To be successful in the role, you will have:

• Previous billing experience, ideally in a shared service environment. • Proven experience in managing complex billing cycles and high-volume invoicing activities. • Strong knowledge of SAP or a similar ERP platforms, with the ability to navigate financial systems and process billing transactions accurately. • Good understanding of contract-to-billing processes, VAT/GST requirements, local tax regulations, statutory invoicing rules, e-billing and invoice portal requirements. • Strong attention to detail, analytical thinking and problem-solving skills. • The ability to maintain accuracy under pressure and meet strict deadlines. • Strong communication and stakeholder management skills, with the ability to work effectively across multiple teams and deliver excellent customer service. • Proficiency in Microsoft Excel (including pivot tables and formulas), Microsoft Office applications and workplace computer systems. • Ability to work independently while remaining a collaborative team player. • Accountability, resilience, adaptability with a proactive approach to continuous improvement. • Experience with S/4HANA is desirable. • Proficiency in one or more languages in addition to English is also desirable.