Enterprise Account Specialist - Spanish speaking

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

You will own the renewal, growth and day-to-day relationship for an assigned book of TeamViewer enterprise customers across EMEA. You will carry retention and expansion targets, forecast your renewals every week alongside our Account Managers and Account Executives, and be measured on reducing churn, growing revenue within your book and identifying accounts with larger potential.

This is a quota-carrying commercial role, not a support position. You will be a proactive point of contact for customers, helping them gain value from TeamViewer, resolve friction through the right internal teams and understand relevant products, features and integrations.

• Own assigned renewal opportunities in Salesforce from first outreach through closed renewal, maintaining accurate stages, close dates, next steps and forecast categories. • Run a proactive renewal cycle so every renewal has an owner, a plan and a next step well before the due date. • Grow revenue within your customer book through seat expansion, add-ons, license upgrades and relevant cross-sell or upsell opportunities. • Hold regular customer conversations to understand adoption, business priorities, upcoming initiatives, risks and potential areas for growth. • Deliver straightforward product demonstrations and value conversations for relevant TeamViewer functionality and integrations, with Sales Engineering support available for more complex requirements. • Identify accounts with potential for larger or more complex opportunities, qualify the commercial trigger and create a clear handoff to the Account Manager or Account Executive. • Coordinate with Support and other internal teams when customer issues arise, maintaining ownership of follow-up and escalating stalled issues appropriately. • Operate within the agreed ownership model between the specialist desk and account owners, ensuring clean handoffs and no customer opportunity falls between teams. • Contribute to a high-activity, collaborative team environment with consistent customer engagement, forecasting and CRM discipline.