Maintenance Support Officer (m/f)
About this role
Description des tâches:Maintenance Support Officer (CDI) The Vauban&Fort Group is an innovative leader in the real estate market and a pioneer in coliving in Luxembourg since 2015. We build thriving communities of international professionals and are looking for an organized and proactive Maintenance Support Officer to join our dynamic team. Main responsibilities: ● Written and verbal client communication on the maintenance issues ● Provide exceptional customer service when interacting with residents ● Maintain oversight for quality, time spend completion of the maintenance tasks ● Manage the task creating system and making sure the maintenance requests are created correctly and the urgency set is correct ● Ensure maintenance department objectives and KPIs are met ● Property checks Your profile: ● 1-2 years experience in customer service, hospitality industry or other client-facing roles ● Great interpersonal and communication skills ● Great sense of organisation and attention to detail ● Ability to plan, schedule work activities, anticipate issues, and solve problems ● Driving license (mandatory) ● Fluency in English and understanding of French is mandatory ● Portuguese is an advantage We offer: ● Permanent contract with attractive fixed salary and performance-based bonuses ● Entrepreneurial and ambitious scale-up environment ● International, dynamic and friendly team ● Respect for work-life balance ● Growth potential within the company ● Team and social events ● Find us on Instagram