Security Assistant Account Manager

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Assistant Account Manager supports the overall safety and security of the facility, its staff, and its visitors. They assist in managing and supervising security personnel, ensuring compliance with policies and procedures, and responding to incidents or emergencies. This role also involves coordinating security operations, investigations, overseeing access control, monitoring surveillance systems, and maintaining strong relationships with museum staff, visitors, and external partners. The Assistant Account Manager helps implement strategies to protect exhibits, assets, and people while fostering a safe and welcoming environment.

Key Responsibilities:

• Build, strengthen, and maintain effective relationships with both clients and employees. • Foster a positive working environment by treating staff with respect. • Report operational matters directly to the Portfolio Manager and/or senior management. • Supervise and managing a team of security officers, including scheduling, payroll, training, coaching, development, and ongoing support. • Promptly escalate officer call-offs, tardiness, and emergencies to ensure contractual obligations with clients are met. • Oversee the placement and training of security officers in coordination with Titan’s Portfolio Managers to ensure all client sites are staffed with properly qualified personnel. • Assist with coordinating scheduling for special events and additional coverage requests. • Attend and actively participate in weekly operational meetings. • Create, collect, track, and generate reports on incidents. • Coordinate necessary support services to manage the client site effectively, meeting financial and operational goals while delivering excellent customer service. • Understand and enforce specific and general post instructions for all assigned posts, including emergency and additional instructions as required by clients. • Accurately document reported data such as call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions. • Provide exceptional customer service to all parties encountered while on duty. • Responsible for tracking company equipment in the field including technology, etc. and ensuring company equipment is utilized in accordance with applicable policies. • Stays current on federal, state and local CBA guidelines relative to our services. • Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients. • Prepare correspondence and memos as needed • Perform other duties as assigned.