Supply Chain Coordinator- Transportation (Sunday-Thursday) Hybrid

SUMMARY

The Supply Chain Coordinator in Transportation Operations plays a critical role in supporting managed transportation services for assigned clients or regions. This position is responsible for ensuring seamless transportation execution, proactively managing exceptions, and maintaining real-time shipment visibility using advanced technology platforms. The ideal candidate will focus on resolving transportation defects quickly and communicating effectively with clients to deliver superior service.

RESPONSIBILITIES

• Manage day-to-day transportation execution for designated clients or geographic areas, ensuring on-time delivery and compliance with service requirements. • Monitor shipments using MercuryGate Transportation Management System (TMS) and FourKites real-time tracking platform to maintain visibility and track performance. • Identify and resolve transportation defects through prompt exception signal management, taking corrective actions to minimize disruptions. • Communicate proactively with clients, suppliers, distributors, carriers, and internal teams regarding shipment status, issues, and resolutions. • Document and escalate recurring transportation challenges to management for continuous process improvement. • Support data collection and reporting to ensure accurate performance measurement and compliance. • Coordinate first response activity to resolve pickup and in-transit issues. Escalate issues as required to the appropriate Transportation Analyst or Manager. • Document exception signal management and resolution through appropriate reason code application and note entry in utilized systems. • Assist involved parties (carriers, distributors, suppliers) in resolving issues. • Comply with standard operating procedures (SOPs). • Analyze existing SOPs for possible improvements and provide support for various implementation plans to effect ongoing productivity improvement. • Work to develop and manage carrier, supplier, and distributor relationships.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

Education:

• Bachelor's degree in business, communications, supply chain or logistics preferred

Experience Requirement

• 1-3 years customer service or transportation operations experience preferred

Language and Technical Skills requirement

• Strong verbal and written communication skills in English required; ability to communicate clearly and professionally with carriers, customers, and internal and external stakeholders. • Ability to interpret and respond to transportation-related communications including load tenders, appointment scheduling, exception notifications, and accessorial disputes. • Capable of documenting shipment events, escalations, and resolutions in a clear, concise, and standardized format. • Demonstrated ability to communicate effectively in high-pressure, time-sensitive situations. • Ability to follow standard operating procedures (SOPs) while adapting to dynamic transportation conditions. • Proficiency in Microsoft Office Suite, particularly Excel (filtering, sorting, basic formulas) and Outlook for communication management. • General understanding of business and transportation terms and concepts. • Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred