Restaurant Supervisor

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities:

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service. • Lead and motivate service staff to uphold luxury service standards and ensure consistent quality. • Oversee table setups, cleanliness, mise en place, and compliance with brand standards. • Ensure all guest interactions are handled professionally, courteously, and promptly. • Monitor service quality and guest feedback; proactively resolve complaints or issues. • Support the Restaurant Manager with scheduling, shift planning, and team briefings. • Train, mentor, and onboard new team members to maintain high performance and brand standards. • Collaborate with culinary and bar teams to ensure smooth food and beverage service. • Monitor inventory levels, assist with ordering, and reduce waste or breakage. • Enforce compliance with hygiene, health, and safety regulations. • Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Requirements:

• Minimum 2-3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment. • Strong knowledge of food and beverage service, menu knowledge, and service sequences. • Exceptional interpersonal and leadership skills. • Ability to manage a multicultural team and work under pressure. • High attention to detail and guest-centric mindset. • Excellent communication skills in English (additional languages a plus). • Proficient in POS systems and restaurant operations software.