IT Support Specialist
About this role
IT Support Specialist
Department: Information Technology
FLSA Status: Non-Exempt
Hourly Salary: $16.08 - $21.19/hr
Position Overview:
The IT Support Specialist installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and training to system users. This position does include some nights and weekend work. This position is classified as a Critical personnel classification for Emergency Response. This means that during an emergency response, this position is part of a subset of essential personnel who must be physically present due to the nature of their role. Critical status is defined as employees whose duties are vital to maintain basic municipal functions during an emergency.
Essential Job Functions:
Essential job duties and functions, pursuant to the Americans with Disabilities Act, may include the following:
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. • Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. • Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. • Refers major hardware problems to service personnel for correction. • Ability to climb ladders and/or use of manlifts. • Ability to run wires and cables in buildings for new installation or replacement. • All other duties as assigned by your direct supervisor, manager, director or mayor.