Service Associate - New Gym Opening!

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities:

• Greet members and guests with a friendly and professional attitude • Provide information about gym services, programs, and membership options. • Address member inquiries, concerns, and complaints promptly and professionally. • Check-in members and guests using the gym’s management system. • Oversee and manage check-in alerts and notifications. • Ensure the front desk area is clean, organized, and stocked with necessary supplies. • Process payments for memberships, classes, and retail items. • Follow safety protocols and procedures to ensure the well-being of all gym members and staff. • Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance. • Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications:

• Previous experience in customer service or front desk role. • Experience or strong interest in the fitness industry is a plus • Excellent interpersonal skills with a customer-focused attitude. • Ability to multitask and handle a fast-paced environment. • Proficiency in MS Office and familiarity with gym management software. • Strong organizational and problem-solving skills. • Flexibility to work evenings, weekends, and holidays as required. • And, of course, someone who embraces our Core Values!