Contract Billing Administrator II

Contract Billing Administrator II, Rochester, NY

Toshiba America Business Solutions , a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

What you'll do

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion. Resolve escalated customer concerns to ensure optimal customer service. • Audit meter reads and billing service levels requirements for assigned account base. Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs. • Audit monthly pre bill reports and resolve discrepancies. Handle evaluation of rebill adjustments, cancellations, renewals and misc. administration. Monitor all billing modifications. • Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable. • Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required. • Perform other related duties as assigned.

What You'll Bring

• High School Diploma or equivalent • Three years in a combination of the following areas: contract administration/support, billing/invoicing, customer service and reporting. • Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation. • Communicate with customers and Toshiba team members. • Self-motivated with ability to work in fast-paced environment. • Computer literate.

Earn Well

• Hourly Range: $18.00-$20.00, based on experience.

Training

• Comprehensive onboarding and industry-leading sales training • Ongoing training and professional development

Benefits

• Medical, dental, and vision coverage • 401(k) plan with match and company provided life insurance • Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts • Generous paid holidays, vacation & sick/personal business/volunteer days • Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.