Bilingual Billing Fulfillment Administrator-12 month Contract

Company: CLIC Department: Billing Service Centre Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is required.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Billing Fulfillment Administrator you will be responsible for providing efficient and responsive service to billing inquiries and premium collection from various stakeholders. You will be collecting and administering premium payments, maintaining and reconciling account records and provide billing knowledge to business partners.

How you will create impact:

• Providing courteous and professional service to manage all incoming phone calls and email inquiries. • Applying knowledge to provide superior client service when processing premium payment transactions, Non-sufficient funds (NSF)letters and premium returns, and all other billing-related transactions. • Proactively corresponding with stakeholders with respect to billing and premium transactions and corresponding with internal departments to obtain information needed to process and respond to inquiries. • Providing term insurance renewal quotes to policyholders and create various policyholder letters and miscellaneous correspondence as required, to ensure timely processing of transactions for internal and external clients. • Analyzing various billing reports, recommending solutions and resolving any errors.

To join our team:

• You have two years of experience in Individual Life Insurance or related experience in accounting, finance, payroll or banking. • You have completed a post-secondary certificate in Business Administration or a related field. • Having the Associate Customer Service (ACS) is an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations. • You leverage critical thinking skills to identify problems and proactively propose solutions. • Your strong communication skills allow you to clearly convey messages. • You're an effective team player who shares knowledge to support our peers.