Front Desk Receptionist

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Front Desk Receptionist plays a vital role in ensuring the smooth operation of our medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The Front Desk Receptionist must possess strong organizational, communication, and problem-solving skills, with the ability to handle administrative duties, support the medical team, and contribute to an overall positive patient experience.

Job Duties & Essential Functions:

Patient Interaction & Front Desk Support

• Greet patients upon arrival with a professional, courteous, and welcoming demeanor. • Register new patients and verify billing, insurance, and demographic information at each visit. • Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance. • Keep patients updated during their visit regarding wait times or scheduling changes. • Answer incoming calls, route them appropriately, and maintain prompt, professional communication.

Scheduling & Appointment Management

• Schedule, reschedule, and confirm appointments in accordance with physician availability. • Follow up on no-shows and cancellations per practice policy and ensure proper appointment follow-up. • Manage online scheduling platforms, address inquiries, and assist patients in using these tools.

Insurance & Documentation

• Verify insurance eligibility and obtain prior authorizations or necessary external reports. • Ensure all referrals and required patient documentation are on file before visits. • Assist with billing, coding, and insurance documentation as needed.

Administrative Tasks & Clinic Support

• Open and close the clinic as needed, ensuring readiness and security. • Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances. • Maintain and manage patient records with a high level of accuracy and confidentiality. • Monitor and respond to emails, and utilize shared digital tools (e.g., Google Drive) to stay updated.