Technology Services Coordinator

The Coordinator - Technology Services provides administrative, budgetary, customer service, and basic technical support to Technology Services personnel, including the CIO, Director of User Services, Director of Enterprise Services, and Director of Information Security and Infrastructure.

This position serves as an important point of contact for Technology Services and works closely with other University departments, employees, students, and outside vendors to obtain and communicate information, coordinate purchases, and support departmental operations. The position maintains budget and purchasing records and assists with departmental scheduling, reporting, inventory, and other administrative functions.

This position places a strong emphasis on customer service and also requires basic technical aptitude.

Responsibilities include assisting with the creation and maintenance of user accounts, verifying and updating user account information, and providing basic troubleshooting for common account and access issues. More complex technical issues are documented and referred to the appropriate Technology Services personnel.

The Coordinator works with a high degree of independence, initiative, organization, and attention to detail while handling confidential and sensitive information appropriately.

•Coordinates purchasing activities with university departments and vendors, managing quotes, orders, contracts, reimbursements, and related records.

•Provides administrative support to Technology Services while maintaining accurate purchasing data and handling confidential information appropriately.

•Manages monthly budget reports and billing for multiple accounts and University departments.

•Oversees copier paper and toner inventory, ordering, tracking, and distribution across the University.

•Provides timely customer support, including basic troubleshooting for accounts, login, email, password, and access issues, escalating more complex problems as needed.

•Creates, maintains, and updates authorized user accounts while following established Technology Services security, privacy, and account-management procedures.

•Coordinates departmental schedules, calendars, meetings, special projects, and campus information updates.

•Provides administrative support as needed while staying current with relevant technology and Technology Services procedures.