Employee Experience Manager

Overview

We’re looking for an experienced Employee Experience Manager to lead the day-to-day workplace experience in our London office, creating a welcoming, well-run environment that makes employees’ working lives easier and more connected. You’ll serve as the central point of coordination for employee needs, partnering closely with Facilities, IT, Security, and vendors to deliver seamless services and support.

You’ll improve and standardize employee services, events and programming, establishing clear processes and consistently high standards. You’ll also partner with the Front Desk and its direct manager to support a welcoming professional experience for employees, candidates, and visitors.

What You'll Own

Employee Experience & Engagement

• Lead the delivery of Employee Experience across the London office, creating a welcoming, engaging and inclusive workplace. • Identify opportunities to continually enhance the employee experience through employee feedback, observation and stakeholder partnership. • Develop and deliver initiatives that strengthen employee engagement, using available data and feedback to reinforce Susquehanna's culture. • Manage and negotiate local employee perks and benefits providers, ensuring offerings stay competitive and relevant to the London office

Office Management

• Partner with Facilities and internal stakeholders to ensure the London office provides a welcoming, professional and engaging environment for employees, candidates, clients and visitors. • Oversee the procurement and management of office supplies and workplace resources, ensuring the office is well-equipped and operates efficiently. • Support travel coordination for senior leaders, visitors and candidates where required.

Events & Programming

• Oversees and creates elevated company events, team off-sites, milestone celebrations, employee perks and amenities, overseeing programming from concept through to final execution. • Develop sports and social programming through identifying interests, exploring local opportunities, and coordinating participation to build connections across the office. • Creating and maintaining the events calendar and analyze budget requirements. • Partner with leadership on all-hands meetings, exec visits, and other high-profile gatherings

Vendor Management

• Manage relationships with Employee Experience vendors, ensuring high standards of service delivery. • Monitor vendor performance, service levels and budgets, driving continuous improvement and value for the business.