Wheelchair Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

What you will be doing

• Assist passengers requiring wheelchair or mobility assistance throughout the airport • Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights • Assist passengers with boarding and deplaning aircraft when required • Provide excellent customer service and professional communication to passengers and families • Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance • Handle wheelchairs and mobility equipment safely and properly • Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance • Respond promptly to wheelchair service requests and maintain efficient passenger flow • Assist with light baggage handling when necessary • Follow all airport safety procedures, airline policies, and TSA regulations • Report operational concerns, passenger incidents, or equipment issues to supervisors promptly • Maintain professionalism, patience, and sensitivity while assisting passengers • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for: