Service Advisor
About this role
Description
We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
• Exceptional Leadership • Beautiful, Updated & Clean Environment • Competitive PTO & Benefits Packages • Company Training • Opportunities for Advancement • Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
• Medical, Dental, and Vision Insurance • Life (Voluntary and Employer Paid) and Disability Insurance • 401(K) with company match beginning with your first contribution. • HSA and/or FSA • Paid Time Off, Sick Time, and Company Paid Holidays • Employee Car Discount Program
Requirements
Essential Duties & Responsibilities:
• Actively listen to customers and create descriptions of any problems or services that may be needed. • Prepare service orders. • Engage in upsells and promotions for additional equipment and services. • Obtain customer authorizations and signatures. • Present repair orders to the Foreman for dispatch. • Prepare and present customers with quotes. • Communicate with customers and the foreman as needed. • Work with the Foreman to ensure all repairs are completed. • Prepare invoice repair orders. • Contact customers for pick up or delivery. • Ensure that a secured payments are made prior to releasing serviced vehicles. • Update Uptime Pro (Freightliner Elite Support Locations) . • Answer service calls. • Additional duties as assigned.
Work Environment & Physical Abilities:
• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. • This position may require standing, balancing, bending or stooping for prolonged periods of time. • This position requires corrected vision and hearing within normal range. • This position requires the occasional ability to lift and carry items weighing up to 80 lbs. • Required to perform work inside and outside, in varying weather situations. • Must be able to operate simple, complex and heavy-duty machinery.
Required Education, Experience, Knowledge & Skills:
• High school diploma or equivalent. • Valid driver's license and MVR in good standing. • Excellent written and verbal communication skills. • Multitasking Skills • Customer Service Skills • Conflict Resolution Skills • Detail Oriented • Quick Thinking • Emotional Intelligence • Computer Efficiency • Ability to work any shift if needed. • Ability to successfully complete a general abilities assessment. • Ability to pass a post-offer background check, physical and drug screen.