CRM/Sales Business Analyst (On-site Raleigh NC)

Primary FunctionThe ERP Business Analyst II is responsible for independently supporting assigned business areas and ERP modules. Leads requirements gathering, solution design, testing, training, and operational support for defined functional domains. Serves as primary liaison between business users, IT, and ERP support teams for assigned processes.

THE MAIN DUTIES OF THIS POSITION IS TO WORK WITH D365 CRM/SALES. YOU MUST HAVE DOCUMENTED EXPERIENCE IN THIS FIELD.

Bilingual (Spanish/English) skills are preferred but not required. Essential Duties Requirements & Business Process Analysis

Lead requirements gathering sessions for assigned functional areas. Translate business needs into detailed functional specifications and user stories. Conduct process mapping, workflow analysis, and gap assessments. Identify inefficiencies and recommend process improvements. Define functional requirements for system enhancements and changes.

ERP Configuration & Solution Delivery

Configure ERP modules within assigned functional scope. Validate system design against business requirements. Support integration, reporting, and data-related enhancements. Collaborate with IT and vendors to implement system changes. Ensure alignment between business processes and system configuration.

Testing, Release & Quality Management

Develop test plans and detailed test scenarios. Lead User Acceptance Testing (UAT) coordination and execution. Validate system changes prior to production release. Support release planning and post-implementation stabilization. Document defects and ensure resolution through completion.

Business Support & Training

Serve as primary functional contact for assigned business units. Investigate and resolve ERP-related issues and service requests. Develop and deliver end-user training sessions. Maintain process documentation, SOPs, and system guides. Provide ongoing functional support and user guidance.

Continuous Improvement & Functional Ownership

Identify opportunities for process optimization and automation. Evaluate enhancement requests and provide recommendations. Support ERP governance and standardization efforts. Contribute functional expertise to cross-functional initiatives. Promote adoption of ERP best practices within assigned area.

Minimum Requirements Education Bachelor's degree in computer science, information systems, business admin, or related field; or equivalent work experience. Work Experience