Retail - Associate
About this role
Retail Associate
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Retail Associate
Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager
Responsibilities
Fulfill guest's needs quickly and efficiently.
Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
Relay relevant comments received from customers directly to supervisor.
Maintain a clean, safe and organized work environment.
Uphold company policies and procedures.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
Clean tables, chairs, equipment as needed.
Keep counter and floor in work or service area clean and free of debris.
Maintain balanced cash drawer as assigned.
Perform other related duties, tasks, and responsibilities as assigned from time to time.
Merchandise product to maximize sales.
Increase sales by promotional items or suggestive selling.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.