Retail - Assistant Operations Manager
About this role
Assistant Retail Operations Manager
Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations.
Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Assistant Retail Operations Manager
Reports to: Retail Operations Manager
Responsibilities
Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department's team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Support store leadership in management of all inventory control programs as necessary.
Ensure all company merchandise presentation standards are met to maximize sales.
Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.
Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
Oversee cleanliness of all shops and displays.