Applications Manager
About this role
Role: Applications Manager
Package: Pension, Unlimited leave, Flexible working, Healthcare Cash Plan
Location: Hybrid, London Office 2x a week
Purpose of the role
Corndel relies on a broad range of business applications to support learners, clients and colleagues. As these platforms become increasingly important to our operations, we need someone to take ownership of how they are configured, supported, integrated and improved.
The Applications Manager will be responsible for the day-to-day management of Corndel’s application estate, ensuring systems are reliable, well adopted and aligned to business processes. Initially this will include platforms such as Aptem, Monday.com , HubSpot, Microsoft 365 and other core business applications.
Working closely with colleagues across the business, the role will identify opportunities to improve processes, increase adoption, reduce manual activity and ensure Corndel receives maximum value from its technology investments.
Key responsibilities
1. Application ownership and administration
• Act as the primary owner for assigned business applications. • Configure, administer and maintain application settings, workflows, permissions and integrations. • Ensure applications remain reliable, secure and fit for purpose. • Manage application upgrades, feature releases and configuration changes. • Maintain application documentation, procedures and support material.
2. Business improvement and requirements management
• Work with business teams to understand current processes and pain points. • Translate business requirements into application changes or enhancements. • Identify opportunities to automate manual processes and improve efficiency. • Support new initiatives, programmes and operational changes through effective system configuration. • Ensure applications are used consistently and in line with agreed processes.
3. Vendor and licence management
• Manage day-to-day relationships with software suppliers and implementation partners. • Monitor vendor performance and ensure service issues are addressed promptly. • Manage software licensing, renewals and user access. • Identify opportunities to consolidate licences and reduce unnecessary spend. • Support contract reviews and renewal discussions.
4. User support and adoption