Business Technology Solutions Specialist

Join a team where your work truly makes a difference. For nearly 70 years, Caron Treatment Centers has helped individuals and families find hope, healing, and lasting recovery through compassionate, evidence-based addiction and behavioral healthcare. At Caron, employees are supported with opportunities to learn, grow, and build meaningful careers, along with competitive pay, comprehensive benefits, generous paid time off, tuition reimbursement, and a 401(k) plan.

We're proud to foster a supportive, collaborative workplace where employees feel valued and connected to our mission. That commitment has earned Caron multiple national and regional Top Workplace recognitions, including being named a USA TODAY Top Workplace for 2026.

Join us to build a career with purpose, growth, and impact at Caron.

Position Summary

The Business Technology Solutions Specialist is an embedded technology and process-improvement resource within IMS who partners closely with assigned business areas to improve operational performance. This role proactively identifies inefficiencies, delays, manual processes, workflow gaps, and opportunities for improvement, then uses technology, automation, data, and process redesign to help solve them. The position combines business analysis, process improvement, application administration, project execution, training, and change management. It is intended to be a highly visible individual-contributor role that works closely with operational leaders and staff while remaining part of IMS.

Business Technology Solutions Specialist Key Responsibilities:

Business Partnership and Process Improvement

• Develop a strong understanding of assigned departments, workflows, goals, challenges, and performance measures. • Spend meaningful time embedded with assigned business areas and work closely with operational leaders and staff. • Proactively identify inefficiencies, bottlenecks, delays, redundant tasks, manual work, and other opportunities for improvement. • Lead structured process-improvement initiatives. • Document current-state workflows and help design improved future-state processes. • Perform root-cause analysis to identify underlying operational or technology issues. • Establish baseline performance measures and define appropriate KPIs. • Recommend practical solutions based on business impact, effort, cost, and available resources.

Technology and Application Management

• Serve as a primary technology resource for assigned business areas. • Provide hands-on administration and optimization of designated enterprise applications. • Manage application configuration, workflows, permissions, vendor support, upgrades, and related administrative responsibilities as appropriate. • Continuously evaluate existing systems for opportunities to improve efficiency and usability. • Work with internal IMS resources, system administrators, vendors, and business leaders to improve workflows and solve problems.